A.Internal

B.Customer

C.Learning and growth

A.Desired value is delivered through a roadmap of incremental changes

B.Service delivery is facilitated by adopting the latest technology innovations

C.Effective communication channels are established across all levels of management

A.Key goal indicator

B.Process capability rating

C.Maturity level

A.Managed digital transformation programs

B.Optimization of internal business process functionality

C.Portfolio of competitive products and services

A.Good practices are being applied

B.Stakeholder needs are being addressed

C.Enabler goals are being achieved

D.Enabler outcomes are being made available