A.Long-term cost optimization

B.Medium-term cost equalization

C.Short-term cost minimization

A.Build, Acquire and Implement (BAI)

B.Align, Plan and Organize (APO)

C.Deliver, Service and Support (DSS)

A.IT

B.Intrinsic

C.Contextual

D.Accessibility and Security

A.Communicating enforcement of policies

B.Introducing a bonus scheme

C.Publishing Escalation procedures

D.Appointing business champions

A.Percent of stakeholders satisfied with program/project quality

B.Percent of business staff satisfied that IT service delivery meets agreed service levels

C.Level of user satisfaction with the quality and availability of I&T-related management information