Section: Volume C
Explanation:
Key Risk Indicators are the prime monitoring indicators of the enterprise. KRIs are highly relevant and possess a high probability of predicting or indicating important risk. KRIs help in avoiding excessively large number of risk indicators to manage and report that a large enterprise may have.
Incorrect Answers:
B: Lag indicators are the risk indicators that is used to indicate risk after events have occurred.
C: Lead indicators are the risk indicators that is used to indicate which capabilities are in place to prevent events from occurring.
D: Risk indicators are metrics used to indicate risk thresholds, i.e., it gives indication when a risk level is approaching a high or unacceptable level of risk. The main objective of a risk indicator is to ensure tracking and reporting mechanisms that alert staff about the potential risks.

Explanation/Reference:
Incorrect Answers:
A, B, D: Productivity, quality and customer service are used for evaluating critical service factor of any particular project.