A.Maintaining a current list of staff contact delays

B.Establishing recovery time objectives (RTOs)

C.Maintaining a risk register

D.Establishing a disaster recovery plan (DRP)

A.Creating metrics to track remote connections

B.Updating remote desktop software

C.Updating the organizational policy for remote access

D.Implementing multi-factor authentication

A.that result in a full root cause analysis.

B.that are verified as actual incidents.

C.used for verification within the SLA.

D.resolved within the SLA.

A.Accountability matrix

B.Service level agreements (SLA)

C.Benchmarking data

D.Vendor references

A.Implement a service level agreement.

B.Utilize the change management process.

C.Validate functionality by running in a test environment

D.Perform an m-depth code review with an expert