Explanation/Reference:
Explanation:
Whereas a contract spells out general terms and costs for services, the SLA is where the real meat of the business relationship and concrete requirements come into play. The SLA spells out in clear terms the minimum requirements for uptime, availability, processes, customer service and support, security controls and requirements, auditing and reporting, and potentially many other areas that define the business relationship and the success of it.

Explanation/Reference:
Explanation:
The management plane uses APIs to execute remote calls across the cloud environment to various management systems, especially hypervisors. This allows a centralized administrative interface, often a web portal, to orchestrate tasks throughout an enterprise. Scripts may be utilized to execute API calls, but they are not used directly to interact with systems. XML is used for data encoding and transmission, but not for executing remote calls. TLS is used to encrypt communications and may be used with API calls, but it is not the actual process for executing commands.

Explanation/Reference:
Explanation:
The Safe Harbor regulations were developed by the Department of Commerce and are meant to serve as a way to bridge the gap between privacy regulations of the European Union and the United States. Due to the lack of adequate privacy laws and protection on the federal level in the US, European privacy regulations generally prohibit the exporting of PII from Europe to the United States. Participation in the Safe Harbor program is voluntary on the part of US organizations. These organizations must conform to specific requirements and policies that mirror those from the EU, thus possibly fulfilling the EU requirements for data sharing and export. This way, American businesses can be allowed to serve customers in the EU. The Health Insurance Portability and Accountability Act (HIPAA) pertains to the protection of patient medical records and privacy. The Gramm-Leach-Bliley Act (GLBA) focuses on the use of PII within financial institutions. The Sarbanes-Oxley Act (SOX) regulates the financial and accounting practices used by organizations in order to protect shareholders from improper practices and errors.