ITIL-4-Specialist-Create-Deliver-and-Support Exam Question 21
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
ITIL-4-Specialist-Create-Deliver-and-Support Exam Question 22
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.
Which is the BEST action this team can take to address leadership's concern?
Which is the BEST action this team can take to address leadership's concern?
ITIL-4-Specialist-Create-Deliver-and-Support Exam Question 23
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?
Which practice is most likely to provide this information?
ITIL-4-Specialist-Create-Deliver-and-Support Exam Question 24
An international e-commerce company is planning to launch a new mobile shopping application. During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?
ITIL-4-Specialist-Create-Deliver-and-Support Exam Question 25
A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?