Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?
Correct Answer: C
ITIL-4-Transition Exam Question 32
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods. Which is the BEST approach for validating service value?
Correct Answer: B
ITIL-4-Transition Exam Question 33
An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?
Correct Answer: B
Explanation Lean OK is an approach that would be most helpful for an organization that wants to become more efficient by reducing the amount of unnecessary work they do. Lean OK is a combination of Lean and OKR (Objectives and Key Results), which are two complementary methodologies that aim to optimize value creation and eliminate waste. Lean is a philosophy and a set of principles and practices that focus on delivering value to customers and stakeholders, minimizing waste and inefficiencies, and continuously improving processes and products. OKR is a goal-setting and management framework that helps organizations align their objectives with their vision and strategy, communicate and track their progress, and measure their outcomes and impact. By using Lean OK, an organization can define clear and ambitious objectives that are aligned with customer needs and organizational goals, and set measurable and achievable key results that indicate how well the objectives are met. Lean OK also helps the organization to identify and eliminate any activities or processes that do not contribute to value creation or goal achievement, and to prioritize and optimize the ones that do. Lean OK enables the organization to become more efficient, effective, agile, and customer-centric. References: https://unichrone.com/blog/it-service-management/lean-itil/ https://www.atlassian.com/blog/technology/what-the-new-itil-4-means-for-you-and-your-team
ITIL-4-Transition Exam Question 34
Which are elements of the service value system?
Correct Answer: B
Explanation The service value system is a model that describes how all the components and activities of an organization work together as a system to enable value creation. The service value system consists of five elements: governance, service value chain, practices, guiding principles, and continual improvement. Governance is the means by which an organization is directed and controlled. It ensures that the organization's strategy, policies, and objectives are aligned with the value proposition and the stakeholder needs. Service value chain is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization. Practices are sets of organizational resources designed for performing work or accomplishing an objective. Practices include processes, roles, tools, techniques, and methods that enable the organization to carry out its work effectively and efficiently. The other two elements of the service value system are guiding principles and continual improvement, which are not part of the answer options. References: The ITIL 4 Service Value System Explained - ITSM.tools Service Value System in ITIL 4 Explained | Sprintzeal
ITIL-4-Transition Exam Question 35
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings. Which describes the BEST approach for establishing effective feedback channels?
