B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.
C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is a critical facet of any customer-facing communications strategy.
Reference:
https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview
https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot

Reference:
https://docs.microsoft.com/en-us/azure/cloud-adoption-framework/innovate/best-practices/trusted-ai

Automatic extraction
Extract question-answer pairs from semi-structured content, including FAQ pages, support websites, excel files, SharePoint documents, product manuals and policies.
Reference:
https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/concepts/content-types

Azure's Computer Vision API includes Optical Character Recognition (OCR) capabilities that extract printed or handwritten text from images. You can extract text from images, such as photos of license plates or containers with serial numbers, as well as from documents - invoices, bills, financial reports, articles, and more.
Reference:
https://docs.microsoft.com/en-us/azure/cognitive-services/computer-vision/concept-recognizing-text