MB-230 Exam Question 51
You are a Dynamics 365 Customer Service representative.
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.
What should you use?
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.
What should you use?
MB-230 Exam Question 52
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub application.
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?
MB-230 Exam Question 53
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
MB-230 Exam Question 54
You are using Dynamics 365 Customer Service.
You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company.
What should you do?
You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company.
What should you do?
MB-230 Exam Question 55
A customer's entitlement is not available to assign to a case.
You need to determine the cause of the customer's issue.
What are two possible reasons for the issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to determine the cause of the customer's issue.
What are two possible reasons for the issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.