Online Access Free Microsoft.MB-240.v2026-07-17.q174 Practice Test (Page 19)

MB-240 Exam Question 86

You are configuring work orders for technicians to complete their on-site service.
You need to advise the technicians on locating the whereabouts of the customer assets within the Field Service mobile app.
What is one way a technician can identify the exact location of an asset at a customer site?

A.Use the Functional Locations feature in the app.

B.In the work order, select the customer map and use the GPS app.

C.In the work order, select the map provided in the Customer tab.

D.View the assets from the app menu.

MB-240 Exam Question 87

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.
In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A.Survey header

B.Post-survey message heading

C.Footer text

D.Section description

MB-240 Exam Question 88

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

A.Work Hours is not properly configured for days being optimized.

B.Optimize Schedule field is not set to Yes.

C.The Work Location field is not set to Onsite.

D.Scheduling Method is not set to Optimize.

E.Start Location and End Location fields are not the same.

MB-240 Exam Question 89

Your organization uses Dynamics 365 Field Service.
The organization wants you to set up the steps for technicians to follow when completing specific types of work orders in the field.
What should you do?

A.Create service tasks and associate them with incident types.

B.Create service activities for work orders, based on work order type.

C.Create a resolution and associate it with incident types.

D.Create a business process flow, based on work order type.

Correct Answer: A

To set up work order steps in Dynamics 365 Field Service, you define Service Task Types for specific process steps and assign them to Incident Types and then Work Orders. Technicians use these steps within the mobile app to complete the job, and you can configure Work Order Types to categorize common work orders.
Note:
1. Set Up Service Task Types
Go to the Settings area in Field Service.
In the Work orders section, select Service Task Types.
Select New to create a new service task type.
Provide a Name (e.g., "Install Component," "Check Pressure"), an Estimated Duration, and a Description for the task.
If the task involves an inspection, set Has Inspection to Yes.
Select Save.
2. Configure Incident Types
Incident types act as templates, bundling related products, services, and service tasks for common types of work.
Navigate to the Field Service Settings or a similar configuration area to manage incident types.
Associate Service Task Types with the relevant incident type.
Add any necessary Work Order Products or Services to the incident type.
3. Create a Work Order Type
Go to the Settings area and select Work Order Types.
Select New to create a new one or open an existing work order type.
Choose an Incident Type to associate with this work order type; this will automatically add the related service tasks and products.
Select a Price List and any other relevant settings.
Select Save & Close.
4. Create a Work Order
In the Service area, select Work Orders.
Select New to create a work order.
Choose the appropriate Work Order Type from the list.
The associated incident type will automatically add service tasks.
Provide any other necessary information for the work order, such as the service account, priority, and system status (e.g., Unscheduled).
Select Save or Save and close.
5. Field Technician Execution
The technician will receive the work order on their mobile device.
They can view the automatically populated service tasks for the incident.
As they complete each task, they can mark it as done and add notes, photos, or other details directly in the mobile application.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/set-up-service-task-types

MB-240 Exam Question 90

You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.

A.Install Microsoft SharePoint Online.

B.Purchase a Microsoft Azure subscription.

C.Implement Microsoft Power BI Pro.

D.Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.

E.Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.

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MB-240 Exam Question 86

MB-240 Exam Question 87

MB-240 Exam Question 88

MB-240 Exam Question 89

MB-240 Exam Question 90

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