You are tasked with setting up Case management in the Dynamics 365 for Finance and Operations deployment for your organization.
Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information.
* Call center employees create thousands of service cases and ensure that the proper resources are allocated for each service.
* Service department employees fix cases created by the call center and create cases for defects and enhancement suggestions when they identify them.
* Engineers review the cases from the service department while planning and designing the next version.
You need to configure the tool to enable tracking of service cases and product defects and enhancements.
Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

You need to configure integration with Excel.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOT: Each correct selection is worth one point.

SIMULATION
You are a functional consultant for Contoso Entertainment System USA (USMF).
The legal department plans to publish all legal terms to a website that has a URL of https://www.contoso.com/legalterms.html.
You need to ensure that USMF uses the website for legal terms.
To complete this task, sign in to the Dynamics 365 portal.

You are a system administrator using Dynamics 365 for Finance and Operations. You work in a project-based organization.
Each project has an approval process that will be assigned to different users of the system. Approvals are processed based on documents. Within those documents are different line items. Each line item may have a different approver.
You need to validate if the proposed action will satisfy the requirements.
For each of the following solutions, select Yes if the action meets the requirements. Otherwise, select No.
NOTE: Each correct selection is worth one point.

You are a functional consultant for Contoso Entertainment System USA (USMF).
You need to modify the default print management setup for customer invoices to use the PDF format.
To complete this task, sign in to the Dynamics 365 portal.