A company uses Dynamics 365 Customer Service.
Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.
You need to recommend a self-service option that allows customers to request support and services.
What should you recommend?

A company uses Dynamic 365 Human Resources.
You need to ensure that workers can document their own performance relative to goal.
Where should you direct the workers?

Match each tool to its task.
NOTE: Each correct match is worth one point.

You need to create reports for a model-driven app.
What should you implement? To answer, drag the appropriate tools to the correct report types. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Human Resources. No add-ons are installed.
You need to set up training courses for employees.
Which two options can you configure? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.