PL-600 Exam Question 71

You are designing a self-service portal for a company.
The portal must meet the following requirements:
Customers must be able to submit and review cases.
Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.
You need to recommend solutions for the company that do not require custom development.
Which three apps or services should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
  • PL-600 Exam Question 72

    You need to recommend the field type to use for configuring meal selections during reservation.
    Which field type should you recommend?
  • PL-600 Exam Question 73

    You need to recommend a method for transferring machine information to Dynamics 365 Field Service.
    What should you recommend?
  • PL-600 Exam Question 74

    You need to recommend solutions to meet the integration requirements.
    What should you recommend? To answer, select the appropriate options in the answer area.
    NOTE: Each correct selection is worth one point.

    PL-600 Exam Question 75

    A company uses Dynamics 365 Sales and Power BI.
    Sales managers must be able to keep track of changes to their pipeline in the following ways:
    Notify the sales managers when an Opportunity changes sales stage.
    Notify the sales managers when the pipeline drops below 2.5M USD.
    When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.
    You need to recommend a solution that meets the company requirements.
    Which combination of solutions should you recommend? To answer, select the appropriate option in the answer area.
    NOTE: Each correct selection is worth one point.