Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered when hospital survey results are being released to the public.
The characteristics commonly associated with the patient reports on quality of care are all of the following EXCEPT (Choose two):

Knowledge about _______ is crucial to making valid judgments about quality of care using either process or outcome
measures. If we know that a given clinical intervention was undertaken in circumstances that match those, under
which the intervention has been shown to be efficacious, we can be confident, that the care was appropriate and, to
the extent of good quality.

Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture, communication, leadership support).
However, failure to transfer knowledge effectively may result in (Choose two):

By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected
outcome of that process. If the outcome is not satisfactory, management can use associated tools to further
understand the elements influencing that process. Six sigma includes process steps which are commonly known as
____________.

Studies comparing self-reports with proxy reports do not consistently support the hypothesis that self-reports are
more accurate than proxy reports. However, conclusions drawn from studies in which responses were verified using
hospital and physician records show that, on average: