In every survey, some people agree to be respondents but do not answer every question. Although non-response to
individual questions is usually low, occasionally it can be high and can affect estimates. Categories of patients
mentioned below selected to be in the sample; do not actually provide data. Which of the following is odd one?

Typically, patients receive questionnaires from two weeks to four months after discharge from t he hospitals. This
delay raises concern about t he reliability of t he patient's memory. Memory studies have shown that:

Universities often evaluate applicants for admission on the basis of, among other things, the applicants' scores on
standardized tests. The scores are thus one of the criteria by which program judge the Quality of their applicants.
However, although two programs may use the same criterion - scores on a specific standardized examination-to
evaluate applicants, the programs may differ markedly on standards: One program may consider applicants
acceptable if they have scores above the 50th percentile, whereas the score above the 90th percentile may be the
standard of acceptability for the other program. This example clearly defines the difference between:

Feedback from patients and their families will provide rich information for quality improvement work. For these
efforts to be successful, you should consider the some questions. Which of the following is NOT out of those
questions?

An organization may develop performance measure internally or adopt them from a multitude of external resources. However, regardless of the source of performance measure each measure should be evaluated against certain characteristics to ensure a credible and beneficial measurement effort.
Which of the following characteristics is/are critical to performance measures? (Choose three.)