The theory behind SPC (Statistical Process Control) is straightforward. It requires a change in thinking from error
detection to error prevention. The use of SPC in healthcare has a number of benefits excluding:

Physicians' actions have been noted be a major contributor to unexplained clinical variation in healthcare.
Unexplained clinical variation leads to increased healthcare costs, medical errors, patient frustration, and poor clinical outcomes. The increase in information being collected on physician practice patterns has begun to expose widespread variations in practice.
In healthcare, variation exists among providers by (Choose two):

__________________ is the skill and competence of health professionals and the ability of diagnostic or therapeutic
equipment, procedures, and systems to accomplish what they are meant to accomplish, reliably and effectively.

An optimal response rate is necessary to have a representative sample; therefore, boosting response rates should be a priority.
Methods to improve response rates include all of the following EXCEPT:

Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered
when hospital survey results are being released to the public. The characteristics commonly associated with the
patient reports on quality of care are all of the following EXCEPT: