Quality and technical performance refers to how well current scientific medical knowledge and technology are applied in a given situation.
It is usually assessed in terms of:

Using the same operational definition becomes even more critical if you are trying to compare several hospitals or
clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely
complex. All good measurements begin and end with_____________.

Once listing posts system is in place, root-cause analyses can be performed to identify particular problems, such as a staff member or medical group that contributes to problems, or problems that are systemic to the delivery of care, such as an antiquated manual appointment system.
Listing post strategies include (Choose two):

Typically, patients receive questionnaires from two weeks to four months after discharge from the hospitals. This delay raises concern about the reliability of the patient's memory.
Memory studies have shown that:

The CAHPS (Consumer Assessment of Healthcare Providers and Systems) program is a multiyear public- private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.
Healthcare organizations, public and private purchasers, consumers, and researchers use CAHPS results to: