Explanation
To ensure that the traffic from the Zoom client is visible to Netskope, you need to remove the Zoom certificate-pinned application from the default steering configuration and remove the default steering exception for the Web Conferencing Category. A certificate-pinned application is an application that validates the server certificates against the hardcoded ones in the application. This is a security technique used to prevent man-in-the-middle attacks and secure access to the application. By default, Netskope bypasses the traffic from certificate-pinned applications and does not decrypt or inspect it3. Zoom is one of the predefined certificate-pinned applications that Netskope supports4. To enable Netskope to inspect the traffic from Zoom, you need to remove it from the steering configuration that applies to your users5. Additionally, you need to remove the default steering exception for the Web Conferencing Category, which includes Zoom and other similar applications. A steering exception is a rule that specifies the traffic that you want to bypass Netskope and go directly to the destination6. By removing this exception, you allow Netskope to steer and analyze the traffic from web conferencing applications. Therefore, options C and D are correct and the other options are incorrect. References: Certificate Pinned Applications - Netskope Knowledge Portal, Certificate Pinned App (CPA) - The Netskope Community, Steering Configuration - Netskope Knowledge Portal, Steering Exceptions
- Netskope Knowledge Portal

Explanation
To determine proper policy ordering for Netskope Real-time Protection policies, you need to follow these two statements: B. You do not need to create an "allow all" Web Access policy at the bottom. D. You must place high-risk block policies at the top. These statements are based on the best practices for policy ordering recommended by Netskope3. An "allow all" Web Access policy at the bottom is not necessary because any traffic that does not match any policy will be allowed by default. However, you can create a "monitor all" Web Access policy at the bottom if you want to log all the traffic that is not matched by any other policy4.
High-risk block policies atthe top are important because they prevent any traffic that poses a serious threat or violates a critical compliance standard from reaching its destination. These policies should have higher priority than other policies that may allow or modify the traffic5. Therefore, options B and D are correct and the other options are incorrect. References: Real-time Protection Policies - Netskope Knowledge Portal, Create a Real-time Protection Policy for Web Categories - Netskope Knowledge Portal, Best Practices: Real-time Protection Policies (1 of 2) - Netskope

Explanation
The method that would confirm the fail close status is B. Review the nsdebuglog.log. The nsdebuglog.log is a log file that contains information about the Netskope client's status, configuration, events, errors, etc. You can review the nsdebuglog.log file to confirm the fail close status by looking for a line that says
"failCloseStatus":"1". This indicates that the fail close option is enabled for the Netskope client4. The fail close option is a feature that allows you to block all web traffic when the Netskope client fails or loses connection to the Netskope cloud5. Therefore, option B is correct and the other options are incorrect. References: Troubleshooting Netskope Client - Netskope Knowledge Portal, Client Configuration - Netskope Knowledge Portal

Explanation
To allow both the user identities and groups to be imported in the Netskope platform, you can use either the System for Cross-domain Identity Management (SCIM) method or the Bulk Upload with a CSV file method.
Both of these methods allow for the import of user identities and groups from different identity providers (IdPs) that support SCIM or CSV formats. The SCIM method is recommended for large-scale deployments, as it automates the exchange of user identity information across apps for user provisioning. The CSV method is recommended for small-scale deployments, as it allows for manual upload of user details in a comma-separated values file. The other methods are not suitable for this requirement. The Manual Entries method does not allow for the import of groups, only user emails. The Directory Importer method does not import users and groups directly into the Netskope platform, but rather connects to an Active Directory or LDAP server and periodically fetches user and group information.
References: Provisioning Users for Netskope Client2, SCIM Integration3, Bulk Upload via CSV file

Explanation
A reverse proxy integrated with their SSO would satisfy the requirements for this scenario. A reverse proxy intercepts requests from users to cloud apps and applies policies based on user identity, device posture, app, and data context. It can enforce DLP controls to prohibit downloading sensitive files to unmanaged devices. It can also integrate with the customer's SSO provider to authenticate users and allow access only to the corporate instance of OneDrive.The other steering methods are not suitable for this scenario because they either require the Netskope client or do not provide granular control over cloud app activities.