Online Access Free Oracle.1Z0-1037-20.v2022-03-08.q24 Practice Test (Page 3)

What is the purpose of an SLA in Knowledge base?

A.to group and refine related answers based on the product and the service level

B.to provide access to the answers based on the customer service level agreement matching the answers' access level

C.to give permission to users to add questions in a forum based on the service level

D.to rank customers based on the number of answers posted in a forum based on the service level

What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A.both the Answers Keywords and Stopwords

B.the thesaurus.txt file

C.the alias.txt file

D.the wordlist files

What two factors are responsible for ranking of an answer? (Choose two.)

A.display position

B.number of answers linked to that answer

C.number of searches for that answer article

D.solved count based on customer activity

Which two actions must you perform to configure the Social Monitor? (Choose two.)

A.Set up a Social Monitor search schedule.

B.Add of update a list of favorites.

C.Add or update navigation sets to include the Social Monitor navigation button and component.

D.Add or update profiles to include permission to add themes and clustering.

E.Add or update profiles to include the Social Monitor permissions.

F.Add or update staff accounts to use profile that include Social Monitor permissions.

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A.tasks related to specific content types only

B.tasks that are assigned

C.open tasks only

D.tasks for specific users

E.tasks that are unassigned

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