A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

Your customer has a group of technicians who are working in the following rotating shifts:
- Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
- Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM
- During the Monday through Friday shifts, lunch is every day at 1 PM.
Which configuration supports this rotating shift requirement?

A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement?

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?