Understanding stakeholder expectations ensures that the PMO delivers value-driven solutions aligned with real needs. This approach helps focus on outcomes and benefits rather than internal tools or processes, enhancing satisfaction and impact across the organization.
References:
* PMI's The Standard for Benefits Realization Management.
* Stakeholder-Centric Approaches in PMOs.

Each PMO function within the PMO Value Ring has four maturity levels. These maturity levels represent the degree of sophistication and capability with which the PMO can execute a particular function. The maturity model helps organizations assess their current capabilities and provides a structured approach to improve the effectiveness of PMO functions as they progress through different levels of maturity.

PMO action plans for maturity evolution must address processes, people, and technology. These are the foundational areas that drive functional improvement and alignment with organizational goals. Addressing these elements ensures that the PMO evolves holistically and sustainably over time.
References:
* PMI's Organizational Project Management Maturity Model (OPM3).
* PMO Maturity Development Frameworks - Guidelines on addressing critical areas.

The target maturity level represents the planned sophistication and effectiveness for a function by the end of a defined cycle. It provides a roadmap for continuous improvement and alignment with organizational goals, helping to measure progress and guide resource allocation.
References:
* PMI's Organizational Project Management (OPM) framework - Establishing maturity benchmarks.
* PMO Evolution Models - Best practices for defining maturity targets.

Presenting a "menu" assumes that stakeholders can identify the functions that best meet their needs. However, stakeholders often lack the technical understanding to make informed decisions. Instead, the PMO should engage stakeholders in discussions about their desired outcomes and benefits to design tailored services.
References:
* PMI's Stakeholder Engagement Principles - Engaging stakeholders in collaborative decision-making.
* The PMO Value Ring Framework - Aligning PMO services with stakeholder expectations.