When conflict arises between team members, especially around assumptions or decisions, the project manager should address the root cause while reminding the team of the project's priorities. Discussing the schedule impact emphasizes collaboration over personal preference.
The PMBOK Guide - Seventh Edition encourages timely conflict resolution and prioritization of project objectives over individual views.
Option A is not a collaborative or long-term solution.
Option B is extreme and not the first course of action.
Option C may overlook critical input and reduce team trust.
References:
PMBOK Guide - Seventh Edition, Team Performance Domain
PMI Conflict Resolution and Stakeholder Collaboration Guidelines
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In such a situation, the project manager must remain composed and focus on resolving the issue. Engaging the stakeholders to understand their dissatisfaction and proposed resolutions helps reestablish trust and identify a constructive path forward. This demonstrates emotional intelligence and commitment to stakeholder value.
According to PMBOK Guide - Seventh Edition, project managers must maintain stakeholder engagement, especially when conflict or dissatisfaction emerges. Listening first is a core leadership skill.
Option B is confrontational and escalates the situation.
Option C is defensive and does not address current concerns.
Option D deflects the issue and downplays stakeholder input.
References:
PMBOK Guide - Seventh Edition, Stakeholder and Team Performance Domains PMI Leadership Institute Materials - Conflict and Relationship Management

In the face of a high number of change requests, focusing on delivering incremental value through multiple smaller deliveries can help mitigate the risk of deliverable rejection. This approach, often associated with agile methodologies, allows for more frequent feedback and adjustment, reducing the likelihood of large-scale rejection at the end of the project. It also allows for changes to be incorporated more smoothly and continuously, without significantly disrupting the project timeline. References: PMBOK Guide - Sixth Edition, Section 6.7.3.1: Deliverable