In case management within Pega, when processing a parent case (P-l) with two child cases (C-l and C-2), the typical configuration requires that both child cases be resolved before the parent case can be resolved. This ensures that all related activities and requirements in the child cases are completed before the overall process (represented by the parent case) is considered complete. This approach is crucial for maintaining the integrity of the case processing lifecycle and ensuring that all necessary tasks are completed before concluding the parent case.

To create a visualization for managers to track the number and status of Customer Support Request cases:
D: Create a new Insight on the Explore data landing page. Insights in Pega allow you to create visual representations of data, which can include reports and dashboards. Managers can use these insights to track case metrics over specified time frames, such as the last 30 days.