These two case types can support the scenario of filing home insurance claims with items of loss and potential fraud investigation. Items of loss can be implemented as a child case type that represents each item that is claimed by the customer. Fraud investigation can be implemented as a parallel process that runs in the background while the main claim process is ongoing. The other options are either incorrect or irrelevant for this scenario. Reference: https://academy.pega.com/topic/child-cases/v1 https://academy.pega.com/topic/parallel-processes/v1

To meet these requirements, you need to create four personas: Employee, HR, IT, and Facilities. A persona is a role that represents a group of users who perform similar tasks in your application. You can use personas to define user stories, assign tasks, configure access groups, and design user interfaces for your application. Reference: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81

Using the Pega Express delivery approach, governance is established during the prepare phase of the project. The prepare phase involves setting up the project team, roles, responsibilities, tools, processes, and standards that will guide the project delivery. Governance ensures that the project is aligned with the business objectives, follows best practices, meets quality criteria, and delivers value to the stakeholders. Reference: https://community.pega.com/knowledgebase/articles/pega-express-methodology/86/prepare-phase

Pega Mobile Preview is a feature that allows you to view and interact with your Pega application on a mobile device without installing the app. It helps you to test the user interface and functionality of your app on different devices and screen sizes. Reference: https://community.pega.com/knowledgebase/articles/pega-mobile/86/using-pega-mobile-preview

This use case requires an integration by using robotic process automation (RPA). RPA is a technology that automates tasks by mimicking human interactions with user interfaces of applications or systems. You can use RPA to integrate with legacy systems that lack an exposed API or a standard protocol for data exchange. For example, you can use RPA to update a customer profile in a legacy system by launching the system's application, entering the customer data, and clicking the save button. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/integrating-robotic-process-automation