Online Access Free Pegasystems.PEGAPCDC87V1.v2023-02-16.q56 Practice Test (Page 11)

PEGAPCDC87V1 Exam Question 46

In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.

A.always expected to sell a product or service irrespective of the customer's call intent

B.expected to improvise based on some basic customer information displayed on screen

C.guided on the next important conversation to have with the customer

D.forced to follow a strict path of recommended steps, from which the CSR cannot deviate

PEGAPCDC87V1 Exam Question 47

Reference module: Creating and understanding decision strategies. Enrichment decision components provide the ability to ________.

A.filter actions based on priority and relevance

B.enrich a decision strategy with comments

C.set a text value to a strategy property

D.set customer properties

PEGAPCDC87V1 Exam Question 48

Which two of these statements are true about creating segments? (Choose Two)

A.The result of a criteria group can be combined with the result above it using AND and OR operators

B.When building the segment, if you want to know the count resulting from the criteria defined so far, the only way to do this is by running the segment

C.A segment run can be triggered by the Next-Best-Action outbound schedule

D.In a segment you can reference customer properties OR another segment, but not both

E.The list of customers in a segment can be viewed from within the segment

PEGAPCDC87V1 Exam Question 49

Reference module: Sending offer emails
U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel.
The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)

A.Setup real-time container triggers to communicate with the email server

B.Ensure that the email channel is enabled

C.Define the primary schedule

D.Create a separate issue and group business structure in the taxonomy that is specific to email actions

E.Configure the arbitration to boost prioritization of actions meant for email

PEGAPCDC87V1 Exam Question 50

U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?

A.Only relevant action details and its treatment details

B.Only the action name and description

C.Only the image location

D.Only the image location and its placement type

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PEGAPCDC87V1 Exam Question 46

PEGAPCDC87V1 Exam Question 47

PEGAPCDC87V1 Exam Question 48

PEGAPCDC87V1 Exam Question 49

PEGAPCDC87V1 Exam Question 50

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