With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

Which two conditions do you test with a unit test? (Choose two.)

You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________. the service level to 5 days.

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss.
Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two entities would you model as case type? (Choose two.)