A travel reservation servicing case includes a service level for responding to requests. The service level intervals vary according to passenger status, class of service, and fare type.
Which implementation satisfies this requirement?

A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action.
How do you implement a solution?

An assignment service-level agreement (SLA) is configured with the following details:
* Initial urgency: 20
* Assignment ready: Timed delay of 2 hours
* Goal: 5 hours and increase urgency by 10
* Deadline: 2 hours and increase urgency by 25
* Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?

Which two rule types can you mark as a relevant record? (Choose Two)

A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.
Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?