A restaurant supply store wants to set up discounts for one of its best customers. The customer should receive a 2% discount on cookware, and should also receive a free apron for every 3 aprons they buy.
How can you set up these discounts?

A service representative creates a service call at midnight for a customer with a contract. The contract's service level agreement specifies a resolution time of 8 hours. The service call shows a resolution deadline of noon. Why is the deadline further out than 8 hours?

The accountant wants to see a breakdown of customers' balances by country in the financial reports.
How can this be set up and which report should be used?

You are browsing documents and encounter a document with the status Draft for Document Update
[Pending]. What does this mean in the context of an approval process?

When you create a new company, default settings and values are applied automatically in the company details. What influences the default settings?