The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:
* Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
* Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.
References = You can find more information about these settings in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 48-49
* SAP Service Cloud Version 2 - openSAP Microlearning, video "Configuring Relationship Management"

As an Administrator, you can unlock the respective User and reset the password by following these steps:
* Go to the Administrator work center and select the Users view.
* Search for the locked User and select the Edit button.
* In the General tab, uncheck the Locked checkbox and enter a new password in the Password and Confirm Password fields.
* Save the changes and inform the User about the new password. References = Security Guide for SAP Sales Cloud Version 2, page 24. SAP Sales Cloud Version 2 | SAP Help Portal, section Users.

Playbooks are a set of activities and actions that guide sales representatives through the sales process.
Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status.
Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead.
Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40.
Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page
28-29.

A subscription product is a type of product that allows customers to sign up for a recurring service or delivery of goods. Subscription products can be used to offer discounts, incentives, or benefits to customers who commit to a long-term relationship with the vendor. In this scenario, Best Run Bikes can use a subscription product to offer an additional discount to customers who sign up their e-bikes online, as opposed to buying them in a store or through a dealer. This way, Best Run Bikes can increase customer loyalty, reduce inventory costs, and generate recurring revenue. References = SAP Subscription Billing, Description SAP Service Cloud Version 2 Feature Scope (page 5)