A.Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)

B.Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

C.Internal Sales Representative - Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)

D.Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)

A.In the service contract on item level.

B.In the billing document request.

C.In the service order created with reference to the service contract.

D.In the service contract on header level.

A.Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

B.The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

C.Updating counter readings is an optional step during confirmation of a service order for a recurring service.

D.When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

E.Maintenance plans can be set up to automatically release a service order when it's created.

A.Ready for Content Validation

B.Claim Posted

C.Created with Reference

D.Automatically Posted

E.Claim Closed

A.Evaluate the Business-Driven Configuration Questionnaire responses.

B.Deactivate scope items that are NOT part of the Statement of Work/Digital Discovery Assessment.

C.Review the integration requirements collected from the Digital Discovery Assessment.

D.Upload customer master data in the Starter system using migration templates.