Benefits of SAP Solution Manager - Upgrading SAP Components:
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Response:

In general, there are two involved parties in operations of an IT system: the customer (Business Process Owner) and the Solution Operation Organization.
Between these two parties, a Service Level Agreement provided by Service Level Reporting should be in place. The Solution Operation Organization consists of any one of the following:
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Response:

The features of service desk are as follows:
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Response:

It offers a complete infrastructure for organizing and operating a solution-wide support organization at your site.
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In the End-to-End Trace Analysis, while tracing you need to remember the following correct points:
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Response: