The recommended activity to escalate an SAP support incident is to contact the Customer Interaction Center (CIC). The CIC is available 24/7 and can provide a central point of contact for queries such as existing incidents, incident escalations, SAP ONE Support Launchpad navigation, S-user ID management, and more. You can contact the CIC by chat, phone, email, or Twitter. You do not contact the incident processor directly via email or increase the priority of the incident, as this may not be effective or appropriate. You do not create another incident with very high priority (P1), as this may cause confusion or duplication. You do not contact the customer's Customer Engagement Executive (CEE), as this is not their role. Reference: 2

You configure the OAuth Client data in the SAP BTP cockpit and the SAP Cloud Integration Web UI. In the SAP BTP cockpit, you create a service instance of type xsuaa and provide the client ID and secret. In the SAP Cloud Integration Web UI, you create an OAuth2 credentials artifact and provide the authentication URL and token service URL.

You can configure SAP Commerce cluster settings in the %HYBRIS_BIN%/config/local.properties file for each cluster node. You can specify different cluster settings for each node, such as cluster.id, cluster.broadcast.method, or cluster.tcp.port. You can also set the cluster.node.autodiscovery to True to enable cluster ID autodiscovery, which allows nodes to join a cluster without specifying the cluster ID explicitly. You do not need to specify the same cluster settings for each node, nor do you need to specify them in the %HYBRIS_BIN%/config/tomcat/conf/server.xml file

The recommended tools to enable JDBC logs in SAP Commerce are configuration properties file, Backoffice Administration Cockpit, and SAP Commerce Administration Console. You can use these tools to set various configuration parameters related to JDBC logging, such as jdbc.log.enable, jdbc.log.level, jdbc.log.file.path, or jdbc.log.trace. You can also use these tools to view or download the JDBC log files. You do not use ImpEx or Java code to enable JDBC logs in SAP Commerce. Reference: 1

SAP knowledge base articles (KBAs) are available on the SAP Support Portal and the SAP ONE Support Launchpad. They provide information on known issues, troubleshooting guides, best practices, and tips for SAP products. The SAP Community and the SAP Help Portal do not contain KBAs.