Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?

How does an agent submit an article for publishing? Choose 3 answers:

Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.
The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all.
What should the administrator do to incorporate the new sales teams process?

Is it possible to report on the converted Leads?

Reports and views are not renamed based on the new label value