ADM-201 Exam Question 6
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
Which feature should be used to fulfill this requirement?
ADM-201 Exam Question 7
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
What should the administrator use to achieve this?
ADM-201 Exam Question 8
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
What should an Administrator add to the dashboard to fulfil the request?
ADM-201 Exam Question 9
New leads need be routed to the correct Sales person based on the lead address.
ADM-201 Exam Question 10
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
How should the administrator export this file?
