A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References:https://help.salesforce.
com/s/articleView?id=sf.case_change_owner.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
admin_userperms.htm&type=5

Section: Volume I

Section: Volume J

Task
- Select the Subject, status and priority Email Alert - Select a template Field Update - Select a field Rule - Select the subject status and priority