A.Access to Knowledge Articles

B.Utility Bar

C.Unique page layouts for each Case Record Type

D.Open multiple case records as tabs and sub tabs

A.Verify that users are assigned the chat feature license.

B.Verify that users have access to the chat buttons.

C.Verify that users have access to the chat public group.

D.Verify that users are assigned the chat user profile.

A.Add the knowledge tab to the console app.

B.Create email templates with knowledge articles attached.

C.Add the suggested article widget to the case page layout.

D.Add the knowledge component to the service console.

A.Web self service

B.Web to case

C.Chat

D.Email to case

A.Customer Purchase History

B.customer satisfaction Survey

C.Service Level Agreement

D.Customer SupportRequests

E.Net promoter Score