Thelifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?

Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers

What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge?
(Choose 2)

An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which method can be used to improve agent retention? Choose 2 answers:

A team of publishers hascreated and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? Choose 2 answers