A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.
What should a consultant recommend?

Thelifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?

Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

When migrating data from an older system to a new one, what steps should be taken? Choose2 answers.

Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers