Sales engineer needs visibility to list field edits, emails, case comments, andrelated objects on ONE page. How can this be achieved?

Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end the chat and close the case.
Which two features should a Consultant recommend to address this concern? Choose 2 answers

A team of publishers hascreated and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? Choose 2 answers

How is the hash mark (e.g., #salesforce) used in chatter?

When a Self Service Portal User adds a Case Comment the following actions take place: