Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?