Advanced-Administrator Exam Question 26

Which two statements are true about the creation of entitlement processes? (Choose two.)
  • Advanced-Administrator Exam Question 27

    Categorize accounts as small, medium, or large based on employees (1)
  • Advanced-Administrator Exam Question 28

    The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
    Which two of object relationship should help accomplish this?
  • Advanced-Administrator Exam Question 29

    Customer wants to make sure that he is given a summary report on 4 regions weekly. How to achieve this ?
  • Advanced-Administrator Exam Question 30

    Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?