Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?
Correct Answer: B
Service AI Grounding retrieves data from Salesforce objects to ground AI-generated responses. Key considerations: * Field Types: Standard Service AI Grounding supports String and Text Area fields. Custom rich text fields (e.g., RichTextArea) are not supported, making Option B correct. * Objects: While Service AI Grounding primarily uses Case and Knowledge objects (Option A), the limitation here is the field type, not the object. * Visibility: Service AI Grounding respects user permissions and sharing settings unless overridden (Option C is incorrect). References: * Salesforce Help: Service AI Grounding Requirements * Explicitly states support for "Text Area and String fields" only.
