A.True

B.False

A.Master-Detail relationship fields

B.Relationship fields for records owned by queues

C.Hierarchical relationship fields

D.Lookup fields to the Activity object

E.Lookup fields to the Account, Contact, User, and Custom Objects

A.Multiple Languages for Salesforce Knowledge

B.Additional Case Article Fields Available for Reports and the Articles Related List

C.Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)

D.Global Search for the Service Cloud Console

E.Salesforce Knowledge Article Number

A.Follow files and links for a dashboard.

B.Follow posts and comments for a dashboard.

C.Auto-follow dashboards created by the user.

D.Follow posts and comments for the dashboard source reports.

A.Solutions

B.Contacts

C.Leads

D.Cases

E.Campaigns

F.Opportunities

G.Accounts