CRT-101 Exam Question 11

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
  • CRT-101 Exam Question 12

    Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
    What should the administrator use to achieve this?
  • CRT-101 Exam Question 13

    The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.
    Which two items should the administrator do to make sure these values are populated?
    Choose 2 answers
  • CRT-101 Exam Question 14

    Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
    Where Should an administrator update the option in the picklist?
  • CRT-101 Exam Question 15

    Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
    What should an administrator configure to meet these requirements?