A.Ensure that at least 60% of the code is covered by unit tests before deploying to production.

B.Ensure all users refrain from logging into production for an entire day prior to deployment.

C.Migrate a test deployment to a staging environment for a smoother real-life experience.

D.Select a window of time when users will NOT be making changes to the organization.

E.Plan and communicate the deployment to all users of the organization in advance.

A.Uncovers gaps in the knowledge base

B.Eliminates tracking of customer entitlements

C.Replaces the need for an email channel

D.Reduces incoming call volume

A.Enable Chatter for agent collaboration

B.Enable Ideas in a customer portal

C.Enable Live Agent to handle incoming service inquiries

D.Create auto-response templates for incoming emails

A.Use entitlements to define a process and milestones

B.Use case teams to close

C.Use escalation rules

A.Create a custom Visualforce page to display case list view, external system, and knowledge articles

B.Configure the Salesforce Console for Service, integrate the external system, and enable Knowledge

C.Configure the agent console and display the articles, case view, and external system custom object

D.Configure the Salesforce Console for Service, add Visualforce components, and activate the Knowledge sidebar.