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CRT-261 Exam Question 66

A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.
What is the recommended method to decrease the time it takes to close cases?

    • CRT-261 Exam Question 67

    Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
    Choose 2 answers
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