Online Access Free Salesforce.CRT-261.v2025-02-27.q146 Practice Test (Page 10)

CRT-261 Exam Question 41

Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?

A.Embedded Chat Service

B.Web-to-CaM

C.Case Assignment Rules

D.Experience Cloud site

CRT-261 Exam Question 42

Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part of the solution?

A.A mashup integration on the Account page to a third-party mapping service

B.A Web Service call-out that retrieves map details from the backend system

C.An outbound message to a middleware platform to provide map details

D.A custom tab of type URL that displays a map image of customer location

CRT-261 Exam Question 43

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

A.Prioritize the requirements based on who submitted them.

B.Identify the requirements needed for initial GoLive.

C.Provide a timeline that addresses all the requirements.

D.Organize the requirements from largest to smallest.

CRT-261 Exam Question 44

Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

A.Display articles with HTML, images, and links.

B.Display articles in Salesforce Answers.

C.Publish articles to the Web using Salesforce Publisher.

D.Display articles in a public knowledge base.

CRT-261 Exam Question 45

Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

A.Visual Workflow, data loader, and Force.com IDE

B.Data loader, change sets, and Force.com Excel Connector

C.Visual Studio Code and change sets

D.Mass Transfer Records, change sets, and Visual Studio Code

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CRT-261 Exam Question 41

CRT-261 Exam Question 42

CRT-261 Exam Question 43

CRT-261 Exam Question 44

CRT-261 Exam Question 45

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