Online Access Free Salesforce.CRT-261.v2025-02-27.q146 Practice Test (Page 20)

CRT-261 Exam Question 91

Universal Containers 'IT policy prevents third-party software from being installed on employee computers.
However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

A.Email-to-Case

B.web-to-Case

C.An AppExchange package

D.On-Demand Email-to-Case

CRT-261 Exam Question 92

A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?

A.Salesforce Files

B.Classic Knowledge

C.Salesforce Content

D.Lightning Knowledge

CRT-261 Exam Question 93

Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.
How should this be accomplished?

A.Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console

B.Build a customer visual force page with the list view and assign it to the console sidebar.

C.Configure the case list under custom console components so users can view the list view along with the case view

D.Recommend opening the case list view in a separate browser tab and use the window alongside the case view

CRT-261 Exam Question 94

The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

A.Create a Process Builder and Flow to change the owner on closed cases.

B.Create a case assignment rule to ensure cases are owned by a user when closed.

C.Use a data tool to update the owner field on closed cases.

D.Create a case validation rule to ensure cases are owned by a user when closed.

CRT-261 Exam Question 95

to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case record page.

A.Add the knowledge related list to the case record page

B.Add the knowledge tab to the service console

C.Add knowledge component to case record page

D.Add knowledge data categories to each case

Other Version: 501Salesforce.CRT-261.v2026-01-12.q83; 2041Salesforce.CRT-261.v2024-06-28.q192; 1581Salesforce.CRT-261.v2023-08-22.q96; 1562Salesforce.CRT-261.v2023-04-10.q67; 1167Salesforce.CRT-261.v2023-01-10.q36; 4860Salesforce.CRT-261.v2022-03-12.q109; 112Salesforce.Real4prep.CRT-261.v2022-02-15.by.ulysses.109q.pdf; 3862Salesforce.CRT-261.v2021-12-14.q88; 58Salesforce.Itpass4sure.CRT-261.v2021-09-22.by.atwood.93q.pdf

Latest Upload: 138VMware.3V0-21.25.v2026-06-20.q29; 136Microsoft.AB-731.v2026-06-19.q23; 272IIA.IIA-CIA-Part2.v2026-06-19.q308; 166DAMA.MD-1220.v2026-06-19.q66; 162ISTQB.CT-AI.v2026-06-18.q68; 268IIA.IIA-CIA-Part3.v2026-06-17.q220; 182WGU.Introduction-to-IT.v2026-06-17.q67; 259CompTIA.220-1202.v2026-06-16.q110; 148TheInstitutes.CPCU-500.v2026-06-16.q25; 235ACAMS.CAMS7-CN.v2026-06-16.q170

CRT-261 Exam Question 91

CRT-261 Exam Question 92

CRT-261 Exam Question 93

CRT-261 Exam Question 94

CRT-261 Exam Question 95

Download PDF File