Certified-Business-Analyst Exam Question 91

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
  • Certified-Business-Analyst Exam Question 92

    The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early In their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
    What should the BA focus on doing first during the initial discovery phase?
  • Certified-Business-Analyst Exam Question 93

    Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
    Which key stakeholder should the BA speak to first?
  • Certified-Business-Analyst Exam Question 94

    A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
    Which step should the BA include e in the business flowchart?
  • Certified-Business-Analyst Exam Question 95

    Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
    Which type of document should the BA prepare?