The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
Correct Answer: A
Explanation The business analyst should recommend to use customer terminology and language when documenting requirements, process, and potential solutions for a Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. Using customer terminology and language can help avoid confusion, ambiguity, or misunderstanding among stakeholders, developers, testers, and end users. It can also help increase adoption and satisfaction by making the solution more familiar and intuitive to use. Using industry terminology and language is not a good option because it may not reflect the specific needs or preferences of the customer or their end users. Using Salesforce terminology and language is not a good option because it may not match the customization or renaming that has been done in the existing solution. References: 1 https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collabor
Certified-Business-Analyst Exam Question 17
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
Correct Answer: A
Explanation The initial steps that the business analyst should take to help determine why the order management and fulfillment process is slow are: Work with stakeholders to identify relevant processes, such as order placement, order confirmation, order processing, order shipping, order tracking, etc. Select a key process with defined start and end points, such as order processing, which involves verifying customer information, checking inventory availability, allocating products, generating invoices, etc. Collaborate with process owners and users to create a current state process map, which shows how the order processing process is currently performed in Salesforce, what steps or activities are involved, what inputs or outputs are used or produced, what decisions are made, what roles or systems are interacted with, etc. These steps help to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
Certified-Business-Analyst Exam Question 18
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance. What should the business analyst do when disruptions to the project occur?
Correct Answer: C
Explanation The best way for a business analyst to handle disruptions to the project from urgent requests by the marketing director is to interpret them as guidelines to be used when determining priorities for the upcoming release. This will help them balance between meeting stakeholder expectations and following scrum methodology principles. Focusing on agreed upon deliverables instead of new requests may ignore changing business needs or miss opportunities for improvement. Asking for an additional resource to implement new requests may increase complexity or cost without adding value or quality. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
Certified-Business-Analyst Exam Question 19
Which users will be able to reset a Single Sign-On user Password?
Correct Answer: C
Explanation Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission. The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References: https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5
Certified-Business-Analyst Exam Question 20
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation. Which step should the BA take first?
Correct Answer: C
Explanation The first step that the business analyst should take is to meet with stakeholders as a group to understand the current state. The current state is the existing situation or condition of a process, system, or solution before any changes or enhancements are made. The current state helps to identify and measure the performance, pain points, opportunities, and gaps of a process, system, or solution. The business analyst should meet with stakeholders as a group to understand the current state by asking questions, observing workflows, collecting data, and documenting information. Meeting with stakeholders as a group helps to obtain multiple perspectives and feedback from different roles or functions involved in or affected by the process, system, or solution. Meeting with stakeholders as a group also helps to ensure alignment and engagement among them on the current state analysis and documentation. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
